Stresert Services Limited – Our client, a top Travel and Tour organization mostly into umrah/hajj operations, tours (schools/groups), general ticketing, airport protocol, and hotel reservations, is recruiting suitably qualified candidates to fill the position below: Job Title: Business Manager Job Ref: TABMLocation: Lagos Island Reports To: MD/CEO Job Description We require the service of a Business Manager who will be in charge of the overall Operations and the general growth of the business. Responsibilities Operations: Overall management of the Agency Supervise the daily activities of the Company Design operational plan for the company Drive the company’s marketing policy Ensure high marketing standards Sign-on of new customers to the company. Drive growth of clientele base Understand the company’s market share objectives for each customer and resolve strategies to increase wallet shares of the customer’s businesses with us. Contribute towards ensuring company’s budget for actualisation and realisation for the year. Management of Existing Clients: 100% customer retention and improved turnaround/response time. Prompt resolution of customer issues and complaints. Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis. Ensure actualization of business targets. Ensure high standard of customer experience always Develop strategies to achieve visibility for the Company Attending Agency’s meetings and appointments Generating enough income to defray all Agencies’ expenses. Recruiting the best hands for the Agency Prepares Weekly and Monthly Marketing Call Plan Monthly Operations & Marketing Report Financial Tasks: Follow up on debtors Supervise the recovery unit and pursue all the outstanding payments due to the Companies Prepare Annual budgets with the MD/CEO Implementation of the budgets. […]
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